101 FAQs about online gambling

61 - 70

Oops, what could go wrong?

What happens if my computer freezes in the middle of a game?
My game keeps freezing! Why is this happening?
I won, but I think the amount is wrong
I think my hand beat the person who actually won in Poker
Why did my bonus disappear?
I won a sweepstakes at the casino, why can't I see the money in my account?
As a new player, I did not receive my bonus - what do I do?
I bet the wrong amount on the last hand. How can I get my money back?
I had a credit card issue which was resolved, but now I am not allowed to play anymore. Why?
I was blacklisted at one casino, why can't I gamble anywhere now?

What happens if my computer freezes in the middle of a game?

Like most things, that depends on the casino. While some may allow you to take the turn again, others will count that as a placed bet no matter what. When you sign up for your account, you acknowledge that you have read the rules of the casino (whether you actually did read them or not) and therefore you are legally bound to whatever rules they have regarding frozen computer wagers.

My game keeps freezing! Why is this happening?

There may be several reasons. Perhaps you are using a Java or Flash version of the software, which can lead to slow connections or disconnections. Try downloading the software instead, and playing with that. Your computer may also be low on memory, or your ISP (Internet Service Provider) connection is slow or lagging. Try reconnecting or rebooting your computer. Most problems go away with this. If not, you may have a more serious issue that has nothing to do with playing at an online casino. Contact your ISP or computer maker for more help.

I won, but I think the amount is wrong

Each casino will handle winnings disputes in a different manner, according to their own Terms and Conditions, which you agreed to as a condition of play. Do not be surprised though if they negate any winnings that there is a dispute over. Offline casinos normally do this, so online ones usually do, as well.

I think my hand beat the person who actually won in Poker.

Like any dispute over a game or winnings, each casino has their own procedure as to what to do in this situation. Be advised that whatever the casino says goes, and it is extremely rare that they are wrong. The software used at online casinos is state-of-the-art and accurate almost 100% of the time. Often, disputes in situations like this are from cheaters or are a result of misunderstanding the rules of the game.

Why did my bonus disappear?

There was likely a time limit as to how long you could keep the bonus without betting it or cashing it out. The rules regarding the signup bonus are clearly stated in the Terms and Conditions you agreed to as a condition of play. Read carefully for this clarification. Any further comments or questions should be asked of the casino itself.

I won a sweepstakes at the casino, why can't I see the money in my account?

Many casinos have contests or sweepstakes. The prizes may be awarded in the form of a cheque, voucher or physical prize instead of being credited to your account. You will be informed of how you will be awarded your prize. Depending on the size of the prize, you may have to send in an affidavit of eligibility that has to be notarized before receiving it. So it may take time and a little extra effort, but you will get your prize.

As a new player, I did not receive my bonus - what do I do?

You may need to contact customer service in order to alleviate this problem. There also could be a waiting period for crediting the bonus, or a code you need to use to get it. Check the terms and conditions of your particular casino for more information.

I bet the wrong amount on the last hand. How can I get my money back?

Too late! Once you place a bet, the bet and the amount are set, and there is no going back. This is true at any casino, online or not. Once you bet your chips or credits, they are gone forever. Be careful when betting, as there is no recourse for “gambler’s remorse”.

I had a credit card issue which was resolved, but now I am not allowed to play anymore. Why?

There is a chance that you have been “blacklisted”. This means that no bets or wagers will be accepted from you or your account anymore. If you have had credit card issues in the past with a site, then they may blacklist you and not allow you to play so as to avoid future (and costly) issues with you. Another reason is that many gamblers will try to dispute charges or say that their card was stolen to recoup lost money. This is illegal, but happens. In order to avoid further loses, the casino will blacklist.

I was blacklisted at one casino, why can't I gamble anywhere now?

Many casinos are owned by the same company or person, and just go by different names so as to add variety to gambling customers. So if you are blacklisted at one site, you are likely blacklisted at all of the casinos owned by that particular company or person.